BACKUP & RECOVERY

Full Daily Backups - a complete backup of all of your data occurs every evening.

Incremental Backups - a snapshot of your data that has changed throughout the day occurs several times.  Optional services for 

30 Day Retention - full daily backups are retained on a 30 day rotating schedule.  Longer weekly, monthly, or annual retention schedules are available as an optional service.

 

Archived Data - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do

Recovery - if you need to recover a file or email that's been deleted

Secondary Location - data backups are kept at another separate regional facility


HOSTED DESKTOP

Windows 7 Pro - we provide you with the same experience you already know and are familiar with.

Microsoft Office Suite - The full version of Word, Excel, PowerPoint, OneNote and Outlook.

Instant Messenger - start a chat or conference with anyone in your company.  See who's online, view chat history & more. 

 

Private Folders - access information only you can see; your documents, pictures, etc.

Shared Folders - easily collaborate and share only the information you want to, and only with who you want to.

Tools & Utilities - includes the tools you expect; Adobe X Reader; MS Paint; Calculator; Notepad; RDP, FTP and ZIP clients, and more.

 

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Branded Desktop - customize the look and feel of the desktop background with your corporate logo or wallpaper

Multi-Monitor Capable - Run your desktop across several displays at the same time - see more and get more done.

 

Offline Files - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do

Dropbox Integration - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do

Bookmark Text - Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do

 

Utilities - 
Calculator, MS Paint

Internet Browsers - Internet Explorer, Google Chrome and Firefox

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EXCHANGE
EMAIL

Email

AutoSync

Distribution Lists

McAfee Spam Service

Email Spooling Service

Shared Calendaring

Outlook Web Access


SUPPORT

Help Desk - down to earth people helping you with in-the-sky technology

NOC


Free Hugs - 
Yes, you read that correctly.  Hugs feel good.  Spread the love.

Remote Support

Onsite Support

Guides and Tutorials

Client Portal

StoreFront

Customized Policies

 

ADMINISTRATION


MISCELLANEOUS

Control (user times, etc.)

Edgesight

Security (as its own section?)

Mobile Integration

Citrix Secure Gateway

Citrix CloudPortal

Citrix Edgesigh

Citrix HDX Optimization

Citrix WAN Optimization

Offsite Asset Backups

Legacy Equipment

Simple to deploy

Historical Performance Reporting (Edge)

User Experience Network Analysis (Edge)

Amazon WEb Service Integration

Centralized Management

Quick Provisioning

Profile Management

Load Balancing


DATA CENTER

 
 

Audit & Compliance -
SSAE-16 & PCI-DSS certifications to Tier 1 level 

Cooling - 
500 tons in N+1 redundant configuration

Redundant Internet - 
Multiple Tier 1 Internet Providers including AT&T; Level3; XO; Time Warner; First Communications; & One Community

Facility - 
Dedicated for data center use only; block bunker construction; 40,000+ square feet; 24" raised floors

Network - 
Fully redundant and high availability

NOC - 
Onsite engineers provide support 24 hours a day, 7 days a week, 365 days a year.

Fire Suppression - 
FE-25 Dupont System

Primary Locations - 
-Cleveland 152
-Pittsburgh

Other Locations -
-Cleveland 151 
-Columbus
-Indianapolis
-Baltimore
-Boston

(all locations are connected via 10Gbps long haul fiber optic rings)

Diesel Power -
(4) 750kVA Caterpillar diesel power plants, w/ 3000 gal. fuel each, & continuous refill contracts

Battery Power - 
(6) redundant UPS units w/ independent A & B power feeds

Firewalls - 
Enterprise redundant

Physical Security - 
Multiple man traps; biometric hand scanners; remote video surveillance; key card entrances; staff chaperoned; all cabinets lockable


OPTIONAL COMPLIMENTARY SERVICES

 

Internet Service - 


Encrypted Email

Business Intelligence - 


Strategic Planning

Secure File Share - 


Consulting - 
Application Selection